Terms & Conditions of Sale

Seller Identity

Scope of Application

These General Terms and Conditions of Sale (“Terms”) govern all sales of products made by Treelanks to consumers through its website treelanks.com. They apply to the exclusion of all other terms.

By placing an order on treelanks.com, the customer acknowledges having read and expressly accepted these Terms. Treelanks reserves the right to amend these Terms at any time; the version in force at the date of the order shall apply.

These Terms apply to customers who are consumers within the meaning of French law (individuals acting for purposes outside their trade, business, craft or profession). Business customers may be subject to separate terms.

Products & Availability

Treelanks offers for sale new and pre-owned certified authentic timepieces, as well as watch accessories. Each product is presented with a description of its essential characteristics, including its condition (new or pre-owned), reference, and any notable features.

Product offers are valid while stocks last. In the event that a product becomes unavailable after an order has been placed, Treelanks will notify the customer as soon as possible and offer either a full refund or, where available, an equivalent substitute product.

Photographs and images on the site are as accurate as possible but are provided for illustrative purposes. Minor variations in appearance may occur, particularly for pre-owned items.

Pricing

All prices displayed on treelanks.com are quoted in euros (€) and are inclusive of all applicable taxes (VAT included where applicable). Shipping costs are not included in the product price and are displayed separately at checkout.

Treelanks reserves the right to modify its prices at any time. Orders are billed at the price in force at the time of order confirmation.

Ordering Process

To place an order, the customer must:

1. Select the desired product(s) and add them to the shopping cart.
2. Proceed to checkout and provide accurate delivery and billing information.
3. Select a payment method and confirm the order.
4. Receive an order confirmation email from Treelanks.

The sale is concluded upon receipt of the order confirmation email sent by Treelanks. Treelanks reserves the right to refuse or cancel any order in the event of stock unavailability, payment issues, or suspected fraud.

The customer is responsible for ensuring that the information provided at checkout (delivery address, contact details) is accurate. Treelanks cannot be held liable for delivery failures resulting from inaccurate information.

Payment

The following payment methods are accepted:

• Bank transfer (available for all orders)
• Credit and debit cards (Visa, Mastercard, American Express) — availability may vary depending on the order

Payment is due in full at the time of order. Orders are processed only upon confirmation of payment.

All card transactions are secured using SSL encryption. Treelanks does not store card details on its servers.

Shipping & Delivery

Treelanks ships to France and internationally. Delivery times are estimates and may vary depending on the destination and carrier.

A tracking number will be provided by email once the order has been dispatched. In the event of a delivery delay exceeding 30 days from the estimated date, the customer may cancel the order and receive a full refund.

Risk of loss and damage passes to the customer upon physical delivery of the product. Treelanks takes all reasonable measures to ensure secure packaging of timepieces.

Right of Withdrawal

In accordance with French consumer law (Articles L.221-18 et seq. of the French Consumer Code), customers have a right of withdrawal of 14 calendar days from the date of receipt of their order, without having to provide any reason or pay any penalty.

To exercise this right, the customer must notify Treelanks of their decision to withdraw before the expiry of the 14-day period, by:

• Sending an email to hello@treelanks.com with the order number and a clear statement of withdrawal, or
• Using the return request form available on the website.

The product must be returned within 14 days of notification of withdrawal, in its original condition, unused, and in its original packaging (where applicable). Return shipping costs are borne by the customer unless otherwise stated.

Returns & Refunds

Treelanks accepts returns within 30 days of delivery, provided the product is in its original condition and has not been worn or used.

To initiate a return, the customer must contact Treelanks at hello@treelanks.com with the order number and reason for return. Treelanks will provide return instructions within 2 business days.

Refunds will be processed within 14 days of receipt and verification of the returned product, using the same payment method as the original purchase. Treelanks reserves the right to refuse a refund if the returned product shows signs of use, damage, or is incomplete.

In the event of a product received in a damaged or non-conforming condition, the customer must notify Treelanks within 48 hours of receipt with photographic evidence. Treelanks will arrange for a replacement or full refund at no cost to the customer.

Legal Warranties

All products sold by Treelanks benefit from the following statutory warranties under French law:

• Warranty of conformity (Articles L.217-4 et seq. of the Consumer Code): 2 years from delivery for new products; 1 year for second-hand products. The customer may request repair or replacement of a non-conforming product.
• Warranty against hidden defects (Articles 1641 et seq. of the Civil Code): covers defects that render the product unfit for its intended use and that existed at the time of sale.

These warranties are without prejudice to any commercial warranty offered by the manufacturer of the product.

Authenticity Guarantee

Treelanks guarantees that all timepieces sold on its website are genuine and authentic. Each product is individually verified before listing. Pre-owned products are described accurately with regard to their condition.

In the unlikely event that a product is found to be inauthentic, the customer will be entitled to a full refund, including return shipping costs. This guarantee is in addition to the statutory warranties described in § 10.

Liability

Treelanks shall not be held liable for any indirect or consequential damages, including loss of profit, arising from the use of the website or products purchased.

Treelanks shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to acts of God, strikes, postal disruptions, or customs delays for international orders.

Treelanks’s total liability in connection with any order shall not exceed the purchase price paid by the customer for the relevant product.

Personal Data

Personal data collected during the ordering process is processed by Treelanks for the purpose of processing and fulfilling orders, managing customer relationships, and complying with legal obligations.

Treelanks processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable French data protection law. For full details of how personal data is collected, used and protected, please refer to our Privacy Policy, available on the website.

Customers may exercise their rights of access, rectification, erasure and portability by contacting hello@treelanks.com.

Applicable Law & Dispute Resolution

These Terms are governed by French law. Any dispute arising from the interpretation or performance of these Terms shall be subject to the exclusive jurisdiction of the courts of the judicial district of Meaux, unless mandatory consumer protection rules in the customer’s country of residence provide otherwise.

In the event of a dispute, the customer is encouraged to contact Treelanks first at hello@treelanks.com in order to seek an amicable resolution.

In accordance with EU Regulation No. 524/2013 on online dispute resolution, consumers residing in the European Union may also use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr.