Privacy Policy

Trade name: TREELANKS
Address: 1 place de la République, 77500 Chelles, France
SIREN: 901507152
SIRET: 90150715200014
VAT number: FR60 901 507 152
Trade and Companies Register: 901 507 152 R.C.S. Meaux
Phone: [PHONE NUMBER]
Email: hello@treelanks.com
Website: https://treelanks.com

Privacy Policy

TREELANKS is committed to protecting your personal data and to ensuring the highest level of security and confidentiality in accordance with the General Data Protection Regulation (GDPR) and applicable French legislation.

Your personal data is collected and processed by TREELANKS, operator of the website treelanks.com, who acts as the data controller. This information, together with your order details, is used solely for the following purposes:

  • creating and managing your customer account,
  • processing, tracking and delivering your orders,
  • personalising your experience on our website,
  • fraud prevention,
  • statistical analysis,
  • marketing and commercial promotion (sending emails, special offers, behavioural analysis).

Depending on the purpose of the processing, the legal basis is your consent, the performance of a contract, compliance with a legal obligation, or the legitimate interest of the company.
You may withdraw your consent at any time (see Section 5).

1 – Data Collected

TREELANKS collects and processes in particular the following information:

  • First and last name
  • Postal address
  • Email address
  • Phone number
  • Customer account password (stored in encrypted form)
  • IP address and connection data
  • Browsing and order history
  • Preferences and products viewed
  • Complaints or delivery issues

In certain cases, location data may be collected to optimise deliveries.

Mandatory and optional fields are marked with an asterisk (*) when data is entered.

2 – When Data Is Collected

Your data is collected at various points during your customer journey, in particular when you:

  • create an account on the website,
  • place an order,
  • browse https://treelanks.com,
  • contact our customer service,
  • take part in contests or promotions,
  • leave a product review,
  • subscribe to the newsletter.

Certain information may be stored automatically through cookies or tracking technologies.

3 – Purpose and Use of Data

The data collected by TREELANKS via treelanks.com is used to:

  • fulfil orders and manage the customer relationship,
  • provide customer service,
  • personalise offers and product recommendations,
  • send marketing communications, where you have given your consent,
  • analyse activity on the website and improve our services.

This data may be shared with technical service providers (hosting, payment processing, shipping, marketing) acting on behalf of TREELANKS and strictly complying with the GDPR. TREELANKS does not sell your personal data to third parties.

4 – Embedded Content from Third-Party Websites

Some content on treelanks.com (videos, images, posts, etc.) may come from third-party websites.
This embedded content behaves exactly as if you had visited the third-party website directly, which means these websites may:

  • collect your data,
  • use cookies,
  • track your interactions with this content.

Please refer to the privacy policies of these third-party websites.

5 – Managing Your Data and Your Rights

In accordance with the General Data Protection Regulation (EU 2016/679), you have the following rights:

  • access to your data,
  • rectification of inaccurate data,
  • erasure (“right to be forgotten”),
  • objection to processing,
  • restriction of processing,
  • data portability,
  • the right to set instructions regarding the use of your data after your death (where applicable under French law).

You can exercise these rights at any time:
📧 By email at: hello@treelanks.com
📬 Or by post at: TREELANKS – 1 place de la République, 77500 Chelles, France

You can also manage your preferences (cookies, subscriptions, newsletter) directly in your customer account.

If you consider that your rights have not been respected, you have the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), or with the supervisory authority of your country of residence.

6 – Data Retention Period

Your personal data is kept for a maximum of 3 years from your last activity on the website (purchase, login, interaction).
It may then be archived for a further period, with restricted access and solely to meet legal, accounting or tax obligations.

7 – Data Transfers Outside the European Union

Certain data may be processed outside the European Union, in particular for hosting, customer support or social networks.
In this case, TREELANKS implements all necessary technical and contractual safeguards (such as Standard Contractual Clauses) to ensure the same level of protection as required by European legislation.

8 – Security and Confidentiality

TREELANKS implements all necessary technical and organisational measures to protect your data against loss, alteration or unauthorised access.
Access to your data is strictly limited to employees and service providers who need to process this information for the purposes stated above.

9 – Updates to this Privacy Policy

This Privacy Policy may be amended to reflect legal or technical developments.
The most recent version is available at any time at https://treelanks.com.