Returns Policy

At a Glance

We want you to be completely satisfied with your Treelanks purchase. If for any reason you are not happy, you may return your order within 30 days of delivery, subject to the conditions below. Return shipping is free — we cover the cost for all returns.

Right of Withdrawal

In accordance with French consumer law (Articles L.221-18 et seq. of the Consumer Code), you have a statutory right of withdrawal of 14 calendar days from the date you receive your order, without needing to give any reason.

Treelanks extends this right to 30 days as a goodwill gesture, giving you additional time to make your decision.

To exercise your right of withdrawal, simply notify us before the deadline by email at hello@treelanks.com, stating your order number and your intention to withdraw. You then have 14 days from that notification to return the item.

Return Eligibility

To be eligible for a return, items must meet the following conditions:

Treelanks reserves the right to refuse a return or reduce the refund amount if the item shows signs of use, damage, or is returned incomplete. We will notify you if this is the case.

How to Return

• 1
  Contact us Email hello@treelanks.com with your order number and reason for return. We will respond within 2 business days with return instructions.
• 2
  Package the item Carefully repackage the item in its original packaging, including all accessories, documentation and any certificates of authenticity.
• 3
  Ship the return Send the parcel to the address we provide, using a tracked and insured shipping service. Retain your proof of postage.
• 4
  Inspection & refund Once we receive and inspect the item (within 2 business days of receipt), we will process your refund within 14 days.

Return Shipping

Return shipping is free on all returns — Treelanks covers the cost regardless of the reason (change of mind, defect, or wrong item). We will provide a prepaid return label once your return request has been approved.

Treelanks cannot accept responsibility for items lost or damaged in transit if you choose not to use the label we provide. The risk passes back to Treelanks only upon our physical receipt of the parcel.

Refunds

Once your returned item has been received and verified, we will process your refund within 3 business days. Refunds are issued using the same payment method as the original purchase:

• Card payments: refunded to the original card. Allow 3–5 additional business days for your bank to process the credit.
• Bank transfer payments: refunded to the bank account you provide. Allow 2–3 business days for the transfer to arrive.

All eligible returns are refunded in full, including the original order value. Return shipping is covered by Treelanks in all cases.

Damaged or Wrong Item

If you receive a damaged, defective, or incorrect item, please act promptly:

• Photograph the outer packaging and the item before opening or using it.
• Contact us at hello@treelanks.com within 48 hours of delivery, attaching the photographs and your order number.

We will arrange a replacement or full refund at no cost to you, including return shipping. These cases are handled as a priority and are entirely covered by Treelanks.

This is in addition to — and does not replace — your statutory rights under the legal warranty of conformity and the warranty against hidden defects described in our Terms & Conditions of Sale.

Contact

To initiate a return or for any question about our returns process: