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Shipping Policy
Trade name: TREELANKS
Address: 1 place de la République, 77500 Chelles, France
SIREN: 901507152
SIRET: 90150715200014
VAT number: FR60 901 507 152
Trade and Companies Register: 901 507 152 R.C.S. Meaux
Phone: [PHONE NUMBER]
Email: hello@treelanks.com
Website: https://treelanks.com
1 – Delivery Times
When you place your order on treelanks.com, an estimated delivery time of 14 to 21 business days is displayed.
Shipments are organised by TREELANKS in order to optimise routes and reduce delivery times.
Once your order is confirmed, you will receive a confirmation email followed by a shipping notification with tracking information as soon as your parcel has been dispatched.
We do our best to ensure fast and reliable delivery.
2 – Delivery Areas
TREELANKS currently delivers to the following countries:
🇫🇷 France
🇩🇪 Germany
🇪🇸 Spain
🇧🇪 Belgium
🇦🇹 Austria
🇨🇭 Switzerland
Requests from outside these areas are reviewed individually so that we can offer a suitable solution.
3 – Delivery Options and Costs
Standard delivery is free of charge for all orders.
For customers who wish to receive their order faster, we offer an express delivery service. Express delivery is generally completed within 3 to 5 business days after payment is received.
| Delivery method | Estimated delivery time | Cost |
|---|---|---|
| → Standard delivery | 14 to 21 business days | Free |
| → Express delivery | 3 to 5 business days | 120€ |
⚠️ Note: Delivery times are estimates and may vary depending on the destination, customs procedures (for Switzerland) and carrier availability. If you have any questions about delivery costs, please contact us directly through our contact form.
Deliveries are made Monday to Saturday, during the day or in the evening, depending on the availability of our carriers.
4 – Delivery Address and Receipt of Parcels
Before placing an order, the customer must make sure that the delivery address provided is complete and correct (name, street, postal code, city, country, phone number).
If the carrier is unable to deliver the parcel because of an incorrect or incomplete address, or because the recipient is absent and does not collect the parcel within the period set by the carrier, TREELANKS cannot be held responsible for the resulting delay. Costs related to re-delivery or the return of the parcel to the sender may be charged to the customer.
On receipt, the customer must check the condition of the parcel and note any reservations on the carrier’s delivery slip. Any damage or missing item must also be reported to TREELANKS at hello@treelanks.com within 48 hours of delivery, with photos attached.
5 – Special Cases and Areas Not Listed
If your postal code does not appear among the available delivery areas when you place your order, this may be due to a temporary referencing error.
In this case, please contact us directly so that we can review your situation:
📧 hello@treelanks.com
📞 [PHONE NUMBER]
Our team will offer you a personalised solution and a suitable delivery quote.
6 – TREELANKS’ Commitments
TREELANKS undertakes to:
- process each order as quickly as possible,
- keep the customer informed of the delivery status at all times,
- ensure clear and transparent communication until final delivery.
Our deliveries are carried out in cooperation with trusted carriers, ensuring reliability and the safe handling of your watches.