Frequently Asked Questions

Orders are processed within 1 to 2 business days after payment confirmation. Estimated delivery times, counted from dispatch, are:

• France: 2 to 5 business days
• Europe: 5 to 10 business days
• North America: 7 to 14 business days
• Rest of the world: 10 to 21 business days

These are estimates and may vary depending on the carrier, destination and any customs procedures. See our Shipping Policy for details.

We accept bank transfer (available for all orders) and credit or debit cards (Visa, Mastercard, American Express), depending on availability for your order. All payments are processed securely, and we never store your card details. Orders paid by bank transfer are processed once the transfer has been received and confirmed. Full details are in our Payment Policy.

All watches are covered by the legal guarantee of conformity (2 years from delivery for new watches, 1 year for pre-owned watches) and the guarantee against hidden defects. If a watch is recognised as non-conforming, you may request its repair or replacement. These legal guarantees apply in addition to any commercial warranty offered by the manufacturer. Damage caused by impacts, water exposure beyond the stated water resistance or unauthorised repairs is not covered by the manufacturer’s commercial warranty. See our Terms & Conditions of Sale for details.

Watches are delivered ready to wear, with the bracelet or strap as shown on the product page. For link removal or strap adjustment, we recommend visiting a local watchmaker or jeweller. If you need help, contact us and we will gladly advise you.

Yes, in our Accessories category you will find straps and other accessories. For a specific part or a model you cannot find, contact us with the watch reference and we will check availability.

Check the case diameter, thickness and strap width given on each product page and compare them with a watch you already own and like. As a general guide, case diameters of 28 to 34 mm suit smaller wrists, 35 to 39 mm are versatile, and 40 mm and above give a bolder look. Not sure? Contact us and we will help you choose.

Yes. All timepieces sold by TREELANKS are genuine and authentic, and each one is individually inspected before listing. Pre-owned watches are described accurately in their product listing. In the unlikely event that a watch is found to be inauthentic, you are entitled to a full refund, including return shipping costs.

Our catalogue is organised in the following categories:

• Kid’s Watches: Calypso, Certus, Flik Flak, Ice Watch
• Montblanc Watches
• Premium Women’s Watches: Baume & Mercier, Claude Meylan, Frédérique Constant, Hamilton, Herbelin, March LAB, Maurice Lacroix, MeisterSinger, Mido, Montblanc, Oris, Pequignet, Perrelet, Rado, Raymond Weil, The Citizen, Tissot, Union Glashütte, Vulcain
• Rolex
• Smartwatches: Festina, Fossil, Garmin, Ice-Watch, Lotus, Smarty, Tekday, Tissot
• Accessories
• Premium Men’s Watches: Orient Star, ORIS, Seiko, U-Boat, YEMA

Delivery is free of charge on all orders, for every destination and regardless of the order value. The price you see at checkout is the price you pay. We ship to France and internationally. Customs duties and import taxes may apply for deliveries outside the European Union and are the responsibility of the recipient. See our Shipping Policy for details.

Once your order is shipped, you receive an email with a tracking number and a link to follow your parcel. If you have not received it within 3 business days of your order, contact us with your order number.

Your watch is delivered in its packaging with the documents provided by the brand (such as the warranty card and instruction manual, where supplied). Our invoice is sent to you by email.

You have 30 days from receipt to return your order without giving any reason. Please contact us first at hello@treelanks.com with your order number so that we can send you the return instructions. The watch must be returned unworn, complete and in its original packaging, with all accessories, documentation, protective films and tags. Return shipping is free: it is covered by TREELANKS in all cases. Your refund is issued to your original payment method within 3 business days of receiving and verifying the return. See our Returns Policy for the full procedure.

Yes, we welcome business customers and orders for gifts or corporate purposes. Contact us at hello@treelanks.com with your needs and we will get back to you with a personalised offer.

Our team is available Monday to Saturday, from 9:00 to 12:00 and from 14:00 to 18:00, by email at hello@treelanks.com or by phone at +33 (0)7 80 97 74 16. We usually reply within 1 to 2 business days and help with orders, delivery, returns and product advice.

Wipe it regularly with a soft, dry cloth, avoid strong magnetic fields, extreme heat and chemicals, and only expose it to water within its stated water resistance. Leather straps should be kept away from moisture. Have mechanical watches serviced by a qualified watchmaker every few years, and charge smartwatches as recommended by the manufacturer.

Yes. Watches are delivered ready for use. You may simply need to set the time and date, wind a mechanical watch, or charge and pair a smartwatch following the manufacturer’s instructions.

Simply add all the watches you want to your cart and complete a single checkout. For larger quantities, contact us before ordering and we will confirm availability and delivery details.

We are an online store, so trying on in person is not possible. That is why we offer a 30-day return period: you can receive your watch, try it on and return it if it does not suit you, under the conditions of our Returns Policy.

Our Accessories category includes straps and other items to complement your watch. Browse the category on the shop page, or contact us if you are looking for something specific.

Write to us at hello@treelanks.com, Monday to Saturday. Please include your order number if your question concerns an existing order.