Frequently Asked Questions

Standard delivery usually takes between 14 and 21 business days, depending on your destination within Europe. Express delivery is also available (3 to 5 business days after payment). The exact delivery time is shown on the product page and at checkout.

We accept [Visa, Mastercard, American Express, CB], [PayPal] and [Apple Pay / Google Pay]. All payments are processed by certified, PCI-DSS compliant payment partners, and we never store your card details. Full details are in our Payment Policy.

All watches are covered by the legal guarantee of conformity (2 years from delivery), the guarantee against hidden defects and our 2-year commercial guarantee against manufacturing and material defects. If a watch is recognised as defective, we repair or replace it at no extra cost. Damage caused by impacts, water exposure beyond the stated water resistance or unauthorised repairs is not covered.

Watches are delivered ready to wear, with the bracelet or strap as shown on the product page. For link removal or strap adjustment, we recommend visiting a local watchmaker or jeweller. If you need help, contact us and we will gladly advise you.

Yes, in our Accessories category you will find straps and other accessories. For a specific part or a model you cannot find, contact us with the watch reference and we will check availability.

Check the case diameter, thickness and strap width given on each product page and compare them with a watch you already own and like. As a general guide, case diameters of 28 to 34 mm suit smaller wrists, 35 to 39 mm are versatile, and 40 mm and above give a bolder look. Not sure? Contact us and we will help you choose.

Yes. All products sold by TREELANKS are genuine, comply with applicable European standards and are ready for immediate use.

Our catalogue is organised in the following categories:

• Kid’s Watches: Calypso, Certus, Flik Flak, Ice Watch
• Montblanc Watches
• Premium Women’s Watches: Baume & Mercier, Claude Meylan, Frédérique Constant, Hamilton, Herbelin, March LAB, Maurice Lacroix, MeisterSinger, Mido, Montblanc, Oris, Pequignet, Perrelet, Rado, Raymond Weil, The Citizen, Tissot, Union Glashütte, Vulcain
• Rolex
• Smartwatches: Festina, Fossil, Garmin, Ice-Watch, Lotus, Smarty, Tekday, Tissot
• Accessories
• Premium Men’s Watches: Orient Star, ORIS, Seiko, U-Boat, YEMA

Standard delivery is free of charge on all orders. Express delivery (3 to 5 business days) is also available: the price is discussed individually, so please contact us at hello@treelanks.com for a quote. We deliver to France, Germany, Spain, Belgium, Austria and Switzerland.

Once your order is shipped, you receive an email with a tracking number and a link to follow your parcel. If you have not received it, contact us with your order number.

Your watch is delivered in its packaging with the documents provided by the brand (such as the warranty card and instruction manual, where supplied). Our invoice is sent to you by email.

You have 30 days from receipt to withdraw from your order without giving any reason. The watch must be returned unworn, complete and in its original packaging, with all protective films and tags. Return shipping is covered by TREELANKS and your refund is issued to your original payment method within 14 days of receiving the return. See our Return and Refund Policy for the full procedure.

Yes, we welcome business customers and orders for gifts or corporate purposes. Contact us at hello@treelanks.com with your needs and we will get back to you with a personalised offer.

Our team is available Monday to Saturday, from 9:00 to 12:00 and from 14:00 to 18:00, by email at hello@treelanks.com. We help with orders, delivery, returns and product advice.

Wipe it regularly with a soft, dry cloth, avoid strong magnetic fields, extreme heat and chemicals, and only expose it to water within its stated water resistance. Leather straps should be kept away from moisture. Have mechanical watches serviced by a qualified watchmaker every few years, and charge smartwatches as recommended by the manufacturer.

Yes. Watches are delivered ready for use. You may simply need to set the time and date, wind a mechanical watch, or charge and pair a smartwatch following the manufacturer’s instructions.

Simply add all the watches you want to your cart and complete a single checkout. For larger quantities, contact us before ordering and we will confirm availability and delivery details.

We are an online store, so trying on in person is not possible. That is why we offer a 30-day withdrawal period: you can receive your watch, try it on and return it if it does not suit you, under the conditions of our Return and Refund Policy.

Our Accessories category includes straps and other items to complement your watch. Browse the category on the shop page, or contact us if you are looking for something specific.

Write to us at hello@treelanks.com, Monday to Saturday. Please include your order number if your question concerns an existing order.