Payment Policy

Accepted Payment Methods

Treelanks currently accepts the following payment methods:

Bank Transfer

To pay by bank transfer, please use the following details. Your order will be held for 5 business days while we await your payment. If the transfer is not received within this period, your order may be cancelled.

Once your transfer is received and confirmed (allow 1–3 business days for the funds to clear), we will send you a dispatch confirmation email and process your order.

• 1
  Place your order Select bank transfer at checkout. Your order is confirmed and reserved.
• 2
  Initiate the transfer Transfer the exact order amount using the bank details above, with your order number as the reference.
• 3
  Payment confirmed We confirm receipt within 1–3 business days and email you.
• 4
  Order dispatched Your order is prepared and shipped within 1–2 business days of payment confirmation.

Card Payment

Where available, card payment is processed securely at checkout via our payment processor. We accept Visa, Mastercard, and American Express.

Your card is charged at the time of order placement. If your order cannot be fulfilled (out of stock, fraud check), you will receive a full refund to your original payment method.

Security

All card transactions on treelanks.com are protected by SSL/TLS encryption. Card data is processed by our payment provider and never stored on Treelanks’s servers. We comply with PCI-DSS standards through our payment processor.

For suspicious activity on your payment account following a purchase on our website, please contact your bank immediately and then notify us at hello@treelanks.com.

Order Processing

Orders are processed only after payment is confirmed:

Treelanks reserves the right to cancel any order in the event of a payment failure, suspected fraud, pricing error, or stock unavailability. In such cases, a full refund will be issued promptly.

Currency

All prices on treelanks.com are displayed in euros (€). For customers paying in a different currency, the conversion is handled by your bank or card issuer at the exchange rate applicable on the date of the transaction. Treelanks is not responsible for exchange rate fluctuations or any fees charged by your bank for currency conversion.

Payment Issues

If you encounter any difficulty during payment, please try the following:

• Verify that your card details are entered correctly.
• Check with your bank that international or online transactions are enabled.
• Try a different browser or device.
• Use bank transfer as an alternative.

If the issue persists, contact us at hello@treelanks.com and we will assist you in completing your purchase.

In the event of a double charge or any other billing error, please contact us immediately. We will investigate and issue a refund within 5 business days if an error is confirmed.

Contact

For any question about payment: