Payment Policy

Trade name: TREELANKS
Address: 1 place de la République, 77500 Chelles, France
SIREN: 901507152
SIRET: 90150715200014
VAT number: FR60 901 507 152
Trade and Companies Register: 901 507 152 R.C.S. Meaux
Phone: [PHONE NUMBER]
Email: hello@treelanks.com
Website: https://treelanks.com

1 – Accepted Payment Methods

TREELANKS accepts the following payment methods on treelanks.com:

  • Credit and debit cards ([Visa, Mastercard, American Express, CB]),
  • [PayPal],
  • [Apple Pay / Google Pay],
  • [Other payment methods].

All orders must be paid in full at the time of order confirmation. Your order is processed and shipped once your payment has been successfully authorised.

All prices are displayed in euros (€), inclusive of VAT. The payment methods available may vary depending on your country of delivery.

2 – Payment by Bank Transfer

Where bank transfer is offered, TREELANKS works with an approved banking partner to ensure the security of your transactions.
Your order is confirmed and prepared for shipment once the funds have been received. Please include your order number as the payment reference.

3 – Transaction Security

All transactions on treelanks.com are secured by SSL/TLS encryption, which ensures the confidentiality of your personal and banking data.
We make sure that no sensitive data (card number, security code, etc.) is stored on our servers.
Payments are processed by certified payment partners that comply with the PCI-DSS (Payment Card Industry Data Security Standard).
You can therefore shop on treelanks.com with confidence in a secure environment.

Where required by your bank, your payment may be subject to strong customer authentication (3D Secure), for example through a code sent to your mobile phone or confirmation in your banking app.

4 – Security Checks and Fraud Prevention

As part of our internal fraud prevention policy, TREELANKS reserves the right to carry out certain additional checks before the final confirmation of an order.
These checks may include:

  • confirmation of the order by email or phone,
  • identity verification,
  • or verification of banking information.

The customer undertakes to provide accurate, up-to-date and complete information in order to avoid delays in processing.
These measures are intended to protect our customers and to ensure a reliable and transparent shopping experience. If an order cannot be validated, it is cancelled and any amount already charged is refunded in full.

5 – Refunds

Refunds, including those following the exercise of the right of withdrawal, are made using the same payment method as the original transaction, within the legal deadlines. Depending on your bank, it may take a few additional days for the refund to appear on your statement.

6 – Support and Customer Service

If you have any questions about:

  • your payment,
  • your order,
  • or the security of your transactions,

our customer service is at your disposal:
📧 hello@treelanks.com
📞 [PHONE NUMBER]

You can also consult the FAQ section of our website, which covers the main questions about payments, deliveries and refunds.

7 – Our Commitment

TREELANKS puts security and transparency at the heart of the customer experience.
Every payment is handled with the same high standards of reliability and confidentiality.
Our priority: to offer you a smooth, secure and worry-free shopping experience, from your first click to the final delivery of your order.