ARTICLE 1 – Scope of application

These General Terms and Conditions of Sale (hereinafter referred to as “GTCS”) apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers (“the Customer”), wishing to acquire the products offered for sale (“the Products”) by the Seller on the website www.treelanks.com. The Products offered for sale on the site are the following:

Wooden watches, wooden bracelets

The main characteristics of the Products, and notably the specifications, illustrations and indications of dimensions of the Products, are presented on the www.treelanks.com website, which the client is obliged to consult before placing an order.

The choice and purchase of a Product are the sole responsibility of the customer.

Product offers are subject to availability, as specified when the order is placed.

These GTCS are available at any time on the website www.treelanks.com and will prevail over any other document.

The customer declares that he/she has read and accepted these GTCS by ticking the box provided for this purpose prior to the implementation of the online ordering procedure on the site www.treelanks.com.

In the absence of proof to the contrary, the data recorded in the Seller’s computer system shall constitute proof of all transactions concluded with the Customer.

The Seller’s contact details are as follows:

Treelanks, SAS

Registered at the RCS of Meaux, under the number 901507152

1 Place de la République 77500 Chelles

Email : contact@treelanks.com

Intracommunity VAT number FR60901507152

The Products presented on the site www.treelanks.com are offered for sale in the following territories:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Spain, Sweden.

In the event that the order is shipped to a country other than metropolitan France, the client is the importer of the Products concerned.

ARTICLE 2 – Prices

The Products are supplied at the prices in force on the website www.treelanks.com when the order is registered by the Seller.

The prices are expressed in Euros, inclusive VAT.

The prices take into account any discounts that may be granted by the seller on the website www.treelanks.com.

These prices are firm and non-revisable during their period of validity but the seller reserves the right, outside the period of validity, to modify the prices at any time.

ARTICLE 3 – Orders

It is the Customer’s responsibility to select the products he/she wishes to order on the website www.treelanks.com, according to the following procedures:

The customer chooses a product that he puts in his basket, a product that he will be able to delete or modify before validating his order and accepting the present general conditions of sale. He will then enter his details or connect to his space. After validation of the information, the order will be considered as final and will require payment from the customer according to the terms and conditions.

The product offers are valid as long as they are visible on the website, within the limits of available stocks.

The sale will be considered valid only after full payment of the price. It is the customer’s responsibility to check the accuracy of the order and to report any errors immediately.

Any order placed on the website www.treelanks.com constitutes the formation of a contract concluded at a distance between the customer and the seller.

The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.

The customer will be able to follow the evolution of his order on the website.

ARTICLE 3 Bis – Customer area – Account

In order to place an order, the customer is invited to create an account (personal space).

To do this, he must register by filling out the form that will be offered at the time of his order and undertakes to provide sincere and accurate information about his civil status and contact details, including his email address.

The customer is responsible for updating the information provided. It is specified to him that he can modify them by connecting to his account.

To access his personal space and order history, the customer will have to identify himself using his username and password which will be communicated to him after his registration and which are strictly personal. As such, the customer is prohibited from disclosing them. Otherwise, he will remain solely responsible for the use that will be made.

The Customer may also request to unsubscribe by going to the dedicated page on his personal space or by sending an email to: contact@treelanks.com. This will be effective within a reasonable time.

In case of non-compliance with the general conditions of sale and/or use, the website www.treelanks.com will have the possibility to suspend or even close the account of a customer after notice sent by email and remained unheeded.

Any deletion of an account, for whatever reason, will result in the deletion of all personal information of the customer.

Any event due to a case of force majeure resulting in a malfunction of the website or server and subject to any interruption or modification in case of maintenance does not engage the responsibility of the seller.

The creation of an account implies the acceptance of the present general conditions of sale.

ARTICLE 4 – Terms of payment

The price is paid by secure payment, according to the following methods:

Payment by credit card: VISA, Mastercard, Maestro, Blue Card
Paylib
PayPal

The price is due, by the Customer, in full on the day the order is placed.

The payment data is exchanged in encrypted mode thanks to the protocol defined by the approved payment service provider involved in banking transactions on the www.treelanks.com website.

Payments made by the Customer will only be considered final after the seller has effectively collected the sums due.

The seller shall not be obliged to deliver the products ordered by the customer if the latter does not pay the price in full in accordance with the above conditions.

ARTICLE 5 – Deliveries

The Products ordered by the Customer will be delivered in France or in the following areas:

Deliveries are made within 2 to 9 working days, depending on the country where the customer lives, to the address indicated by the customer when ordering on the website.

The delivery consists of transfer to the customer of the physical possession or control of the product. Except in special cases or when one or more products are unavailable, the products ordered will be delivered at once.

The seller undertakes to make its best efforts to deliver the products ordered by the Customer within the time limits specified above.

If the ordered products were not delivered within 4 days after the indicative date of delivery, for any other cause than the force majeure or the client’s responsibility, the sale will be able to be canceled at the written request of the customer under the conditions envisaged in the articles L 216-2, L 216-3 and L241-4 of the Code of the consumption. The sums paid by the customer will then be restored to him at the latest in the fourteen days which follow the date of denunciation of the contract, with the exclusion of any compensation or retention.

Deliveries are made by an independent carrier to the address given by the customer when ordering and to which the carrier has easy access.

The customer is required to check the condition of the products delivered. He/she has a period of 48 hours from the date of delivery to formulate complaints by email, accompanied by all the related documents (photos in particular). After this period and in the absence of having respected these formalities, the products will be deemed to be in conformity and free of any apparent defect and no claim will be validly accepted by the seller.

The seller will reimburse or replace, as soon as possible and at his own expense, the delivered products for which the defects of conformity or the apparent or hidden defects will have been duly proven by the customer, under the conditions provided for in articles L 217-4 and following of the Consumer Code and those provided for in the present GTCS.

The transfer of the risks of loss and deterioration relating to it will be carried out only at the time when the customer takes physical possession of the products. The products travel at the seller’s risk.

ARTICLE 6 – Transfer of ownership

The transfer of ownership of the products from the seller to the customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the said products.

ARTICLE 7 – Right of withdrawal

According to the terms of Article L221-18 of the Consumer Code “
For contracts providing for the regular delivery of goods during a defined period, the time limit runs from receipt of the first good.”

The right of withdrawal can be exercised online, using the withdrawal form available on the website or any other statement, unambiguous, expressing the desire to withdraw and including by email to the seller at the mail indicated in ARTICLE 1 of the GTCS.

The returns are to be made in their original condition and complete (packaging, accessories, instructions …) allowing their remarketing in new condition.

Damaged, soiled or incomplete products are not accepted.

The return costs remain at the seller’s expense.

The refund will be made within 14 days of receipt, by the seller, of the products returned by the customer under the conditions provided in this article.

ARTICLE 8 – Responsibility of the Seller – Guarantees

All our products benefit from the legal guarantee of conformity and the guarantee of the hidden defects, envisaged by articles 1641 and following the Civil code. In case of non-conformity of a product sold, it can be returned, exchanged or refunded.

In order to assert his rights, the customer will have to inform the seller, by e-mail, of the non-conformity of the products or of the existence of hidden defects as of their discovery.

The seller will refund, replace or repair products or parts under warranty that are found to be non-conforming or defective.

The return costs remain at the seller’s expense.

Refunds, replacements or repairs of products judged to be non-conforming or defective will be made as soon as possible and at the latest within 14 days of the finding by the seller of the lack of conformity or hidden defect.

The seller cannot be held responsible in the following cases:

Non-compliance with the legislation of the country to which the products are delivered, which it is up to the customer to check.
In case of misuse, professional use, negligence or lack of maintenance by the customer, as well as in case of normal wear and tear of the product, accident or force majeure.
The photographs and graphics presented on the site are not contractual and do not engage the responsibility of the seller.

The seller’s guarantee is, in any case, limited to the replacement or reimbursement of non-conforming products or products affected by a defect.

ARTICLE 9 – Personal data

The Customer is informed that the collection of his personal data is necessary for the sale of the products by the seller as well as for their transmission to third parties for the purpose of delivering the products. These personal data are collected only for the execution of the sales contract.

9.1 Collection of personal data

The personal data that are collected on the site www.treelanks.com are the following:

Opening an account

When creating the customer/user account:

Name, surname, postal address, telephone number and email address.

Payment

Within the framework of the payment of the products proposed on the www.treelanks.com website, it records financial data relating to the bank account or the credit card of the customer/user.

9.2 Recipients of personal data

Personal data is used by the seller and its co-contractors for the execution of the contract and to ensure the efficiency of the sales and delivery service.

The category(ies) of co-contractor(s) is (are):

Transport providers
Payment institution providers

9.3 Data Controller:

The data controller is the seller, within the meaning of the Data Protection Act and as of 25 May 2018 of the Regulation 2016/679 on the protection of personal data. E-mail address: contact@treelanks.com.

9.4 limitation of processing

Unless the customer expressly agrees, his personal data will not be used for advertising or marketing purposes.

9.5 Data retention period

The seller will keep the data thus collected for a period of 5 years, covering the time of prescription of the applicable contractual civil liability.

9.6 Security and Privacy

The seller implements organizational, technical, software and physical measures for digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the seller cannot guarantee the security of the transmission or storage of information on the Internet.

9.7 Implementation of client and user rights

In application of the regulations applicable to personal data, the customers and users of the website www.treelanks.com have the following rights:

They can update or delete their data in the following way: by sending an email to contact@treelanks.com.
They can delete their account by writing to the email address: contact@treelanks.com
They may exercise their right of access to their personal data by writing to the following e-mail address: contact@treelanks.com
If the personal data held by the seller is inaccurate, they can request the update of the information by writing to the email address: contact@treelanks.com
They may request the deletion of their personal data in accordance with applicable data protection laws by writing to the following e-mail address: contact@treelanks.com
They can also request the portability of data held by the vendor to another provider
Finally, they can oppose the processing of their data by the seller

These rights, as long as they are not opposed to the purpose of the processing, can be exercised by sending a request by e-mail to the person in charge of processing whose contact details are indicated above.

The controller must respond within a maximum of one month.

If the customer’s request is refused, reasons must be given.

The customer is informed that in the event of refusal, he may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.

The customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the seller. He will always have the possibility to withdraw his agreement at any time by contacting the seller (contact details above) or by following the unsubscribe link.

ARTICLE 10 – Intellectual Property

The content of the website www.treelanks.com is the property of the seller and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly forbidden and is likely to constitute an infringement of copyright.

ARTICLE 11 – Applicable law – Language

These GTCs and the operations resulting from them are governed by and subject to French law.

The present GTCS are written in French. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.

ARTICLE 12 – Disputes

For any complaint, please contact the customer service department at the postal or e-mail address of the Seller indicated in ARTICLE 1 of these GTCS.

The customer is informed that he can in any case resort to a conventional mediation, with the existing sectoral mediation authorities or to any alternative mode of settlement of the disputes (conciliation, for example) in case of a dispute.

In this case, the designated mediator is CNPM – MEDIATION DE LA CONSOMMATION. In the event of a dispute, the customer may file his claim on its website: https://cnpm-mediation-consommation.eu or by sending a letter to CNPM – MEDIATION – CONSOMMATION – 27 avenue de la libération – 42400 Saint-Chamond – France

The Customer is also informed that he/she can also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All disputes arising from the purchase and sale operations concluded in the application of these GTCS and which have not been settled amicably by the seller or by mediation, will be submitted to the competent courts under the conditions of common law.

ANNEX I

Withdrawal form

General Sales Condition